Please see return instructions below for online & in-store returns.


Returning an item that was purchased online, with postage:
You are welcome to a refund or 110% Store Credit providing your item was full price and is returned to us within 10 business days of it’s delivery to you. Items must be in their original condition, unworn, unwashed and with tags attached.
Please note: There is no refund or store credit available for sale items, intimate apparel, swimwear or earrings.
 
Dear Blackbird Boutique reserves the right to refuse a return should it not be in it’s original condition (as mentioned above). Items that smell heavily of deodorant/perfume, have make up or tan marks on them will not be accepted, so please be careful when trying garments on.

Please head to our returns portal for easy returns and exchanges for online purchases. 
For help with our online portal, please see our detailed instructions HERE
Please note: Customers are responsible for the payment of postage for a return made via Aus Post. We will send you a payment link for this and a returns potage slip. 

Refunds:
Refunds will be processed via the original payment method.
If a split payment was made (e.g. $50 Store Credit/Gift Card + $50 Credit Card), the refund will be applied to both original payment methods.
Shipping costs are non-refundable and will be deducted from your refund.
For orders that qualified for Free Shipping (including upgrades to Express Shipping) the total postage cost will be deducted from your refund.

Store Credits:
If you choose to return your item/s for a store credit, a unique store credit code will be issued and emailed to you to use on your next purchase. This code is valid for 12 months from the date issued.

Exchanges:
Unfortunately we are unable to offer exchanges on items purchased online. Should you wish to change the size of an item, we suggest purchasing the new item through our online store and submitting a refund request via our returns portal. 
Dear Blackbird Boutique does not cover the cost of return shipping. We suggest your return is trackable as we can only process returns on items that have been received.


Returning an item that was purchased online for pick up in store:
Please head to our returns page for easy returns and exchanges for online purchases. 
You will need your online order number and the email address or mobile number used in the original purchase. Follow the prompts and select whether you'd like to return your item for refund or store credit, or exchange. 
Our friendly team will be in contact with you from here to process your return accordingly. 
For help with our online portal, please see our detailed instructions HERE

Please note: Items must be in their original condition, unworn and unwashed with tags attached. Please note: There is no refund, exchange or store credit available for sale items, intimate apparel & swimwear or earrings.


Returning an item that was purchased in-store:
Returns and exchanges to be made within 14 days.
We do not offer refunds for items purchased 
in store due to having the opportunity to try items on. You're welcome to an exchange or store credit.
Items must be in their original condition, unworn and unwashed with tags attached. Please note: There is no refund, exchange or store credit available for sale items, intimate apparel & swimwear or earrings.


Faulty Items
We're so sorry you received a faulty item! Please email us at returns@dearblackbirdboutique.com.au asap with your order details and images of the fault/s for assessment.