Returns
We want you to love your purchase. If something isn’t quite right, we’re here to help!
ONLINE RETURNS
We accept returns within 10 business days of receiving your order.
All online returns must be approved before sending your item back.
Please email your name and order number to hello@dearblackbirdboutique.com.au within 5 days of receiving your order to request return authorisation. Items sent without prior approval will not be accepted.
You may choose between:
– Refund to your original payment method
– Store credit
Refunds will always be processed via the original payment method.
If a split payment was made (for example, part Store Credit or Gift Card and part Credit Card), your refund will be applied back to those original payment methods accordingly.
Return shipping costs are the responsibility of the customer.
Shipping costs are non-refundable. If your order qualified for Free Shipping (including upgrades to Express Shipping), the total postage cost will be deducted from your refund.
To be eligible for return, items must be:
– Unworn
– Unwashed
– In original condition
– With all tags attached
– In original packaging
– Free from perfume, fake tan, makeup, deodorant or any marks
Items that do not meet these requirements will be returned to you.
IN-STORE RETURNS
We offer exchanges or store credit within 14 days of purchase for full-priced items.
Items must meet the same condition requirements listed above.
FINAL SALE & EXCLUSIONS
Sale items, earrings, swimwear and intimates are final sale and cannot be returned or exchanged so please choose carefully when purchasing these items.
HOW TO RETURN AN ONLINE ORDER
- Request Approval:
Email our team within 5 days of receiving your order to request return authorisation.
Please include your order number and reason for return.
- Wait for Confirmation:
Once approved, you’ll receive instructions on where to send your item.
Returns sent without approval will not be accepted.
- Send Your Item:
Post your return using a tracked shipping service. Return shipping costs are the responsibility of the customer and must be shipped within 5 business days once return has been approved.
We recommend retaining your tracking number, as we are not responsible for lost return parcels.
- Assessment & Processing:
Once received, your item will be inspected to ensure it meets our return conditions.
If approved, your refund or store credit will be processed within 2-3 business days. Refunds will be issued to the original payment method. If a split payment was used, funds will be returned proportionally to those original payment methods.
When Shipping Insurance has been added at checkout, we will immediately issue you a refund or replacement item should the item have been declared lost or stolen by Australia Post. In the instance where Shipping Insurance was not selected at checkout, we are not responsible or liable for lost or stolen parcels once they leave our boutique. We will endeavour to work with Australia Post to locate your lost parcel, but cannot guarantee a refund or replacement if the shipping insurance is not selected.
FAULTY ITEMS
We're so sorry you received a faulty item! Please email us at hello@dearblackbirdboutique.com.au asap with your order details and images of the fault/s for assessment.
